Shipping policy
Thank you for shopping with us! We're committed to getting your order to you as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times are:
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- United States: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location unless free shipping is being offered.
Tracking Your Order
Where available, you'll receive a tracking number by email once your order has been shipped. Please allow up to 48 hours for tracking information to update.
Delays
While we do our best to meet the estimated delivery times, occasional delays can occur. We appreciate your patience and understanding.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We cannot be responsible for orders shipped to an incorrect address provided at checkout.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team and we'll be happy to help.